Welcome to re:forme. By accessing our website or booking classes with us, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

This website is operated by Re-forme Studio Ltd, registered in England & Wales. All references to “we”, “us”, or “our” refer to re:forme.

2. Use of This Website

By using our website, you agree to use it only for lawful purposes. You must not misuse the site, attempt to gain unauthorised access, or interfere with its functionality.

We reserve the right to update or withdraw the website at any time without notice.

3. Bookings and Payments

All classes, memberships, and services must be booked in advance via our website or booking system.

• Payment must be made at the time of booking unless otherwise stated.

• All prices are listed in GBP and may be updated at any time.

• Bookings are subject to availability.

• Optional extras such as private sessions, equipment hire, or workshops must be selected and paid for at the time of booking.

We reserve the right to refuse or cancel bookings at our discretion.

4. Cancellations and Refunds

Our cancellation policy is designed to ensure fairness to both clients and instructors.

• Classes must be cancelled at least 24 hours before the start time to avoid being charged.

• Late cancellations or no-shows will be charged in full.

• Memberships, class packs, and optional extras are non-refundable and non-transferable, unless required by law.

• In exceptional circumstances, we may offer discretionary credits.

5. Memberships, Class Packs, and Optional Extras

Memberships, class packages, and optional extras are subject to specific terms:

·       All sessions and optional extras must be used within the stated validity period.

• Unused sessions or optional extras will expire and cannot be extended unless otherwise agreed.

• Memberships may be subject to minimum terms and notice periods.

• Optional extras may include, but are not limited to, private sessions, equipment hire, workshops, or special events. Availability is limited and subject to change.

Full details will be provided at the point of purchase.

6. Health and Safety

By attending classes, you confirm that:

• You are fit and able to participate in physical exercise.

• You will inform us of any injuries, medical conditions, or concerns.

• You participate at your own risk.

We reserve the right to refuse participation if we believe it may be unsafe.

7. Personal Belongings

All personal belongings are brought into the studio at your own risk. We do not accept responsibility for any loss, damage, or theft.

8. Studio Etiquette

To maintain a high-quality experience for all clients, we ask that you:

• Arrive on time (late entry may not be permitted).

• Follow instructor guidance at all times.

• Treat staff and other clients with respect.

• Wear grip socks or appropriate attire for equipment use.

• Optional extras such as private sessions may have additional etiquette or requirements communicated at booking.

We reserve the right to refuse entry or remove anyone behaving inappropriately.

9. Optional Extras Policies

Where optional extras are offered, the following additional policies apply:

• Waitlist Policy: If a class is full, clients may join the waitlist. Spaces are offered on a first-come, first-served basis.

• Late Arrival Cut-off: For standard or optional classes, late arrivals more than 5 minutes may not be admitted.

• Intro Offer Restrictions: Special offers for new clients apply only to first-time bookings and cannot be combined with other promotions.

10. Liability

To the fullest extent permitted by law, re:forme shall not be liable for any injury, loss, or damage sustained while using our services, except where caused by our negligence.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence.

11. Intellectual Property

All content on this website, including text, branding, images, and logos, is the property of re:forme and may not be copied, reproduced, or used without permission.

12. Privacy

Your personal data will be handled in accordance with our Privacy Policy. We are committed to protecting your information and complying with UK GDPR.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of the website or our services constitutes acceptance of any changes.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

16. Contact Us

If you have any questions, please contact us at: info@reformepilates.uk